FAQs

Do you ship internationally?

Yes we only ship internationally to Canada, Mexico, and Australia! This is limited due to customs complications and current issues in the world causing shipping problems. You should be able to check out and select international shipping. If our website does not support your country yet, please email us at info@trailrax.com with your first and last name, shipping address, email address, phone number, and what items you want in your order. We will create an invoice with a quoted shipping cost for you to process payment through.

Does MaxTrax fit on the Pak Rax?

Yes they can fit on 2 doors! for 4 door Jeeps, the MaxTrax will have to be offset to the rear of the Jeep from the Pak Rax due to the length of the MaxTrax. Without offsetting it, the MaxTrax will block the rear door from opening. You will also be required to buy a Recovery Board Plate that attaches to our Pak Rax. If you have any more questions, contact us at info@trailrax.com.

When will my order ship?

Due to high demand, orders usually take 24-48 hours from time of order placed unless otherwise stated. During holiday seasons, our team sees an increased order volume in which may cause further delays. Keep in mind, some products that are on backorder maybe longer than the expected ship time. Your patience is greatly appreciated.

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse. We are still a small company and have yet to meet certain tax brackets to charge tax to other states. Changes may be required as our company expands.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart, you'll see a box where you may enter your coupon code.